Terms & Conditions

Detailed description of services

Matriarch Africa (Pty) Ltd trading as Safari Experiences is a business in the tourism industry that markets accommodation and activities.

DELIVERY POLICY
Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way of a booking voucher.

RETURN & REFUNDS POLICY
The provision of goods and services by Matriarch Africa (Pty) Ltd trading as Safari Experiences is subject to availability. In cases of unavailability, Matriarch Africa (Pty) Ltd trading as Safari Experiences will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.

CUSTOMER PRIVACY POLICY
Matriarch Africa (Pty) Ltd trading as Safari Experiences shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569

PAYMENT OPTIONS ACCEPTED
Payment may be made via Visa, MasterCard credit cards or by bank transfer into the Matriarch Africa (Pty) Ltd trading as Safari Experiences bank account, the details of which will be provided on request.

CREDIT CARD ACQUIRING & SECURITY
Credit card transactions will be acquired for Matriarch Africa (Pty) Ltd trading as Safari Experiences via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

CUSTOMER DETAILS SEPARATE FROM CARD DETAILS
Customer details will be stored by Matriarch Africa (Pty) Ltd trading as Safari Experiences separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

MERCHANT OUTLET COUNTRY & TRANSACTION CURRENCY
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

RESPONSIBILITY
Matriarch Africa (Pty) Ltd trading as Safari Experiences takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

COUNTRY OF DOMICILE
This website is governed by the laws of South Africa and Matriarch Africa (Pty) Ltd trading as Safari Experiences chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, enter your business address here.

VARIATION
Matriarch Africa (Pty) Ltd trading as Safari Experiences may, in its sole discretion, change this agreement or any part thereof at any time without notice.

COMPANY INFORMATION
This website is run by Matriarch Africa (Pty) Ltd trading as Safari Experiences based in South Africa with registration number 2017/236139/07

Matriarch Africa (Pty) Ltd trading as Safari Experiences CONTACT DETAILS
Email: res@matriarchafrica.com
Tel: +27 61 731 5822

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